Support

Our support team is available round-the-clock to take care of all your problems, questions and concerns.

Problems

If you have not received your reward after the 'Expected waiting time' for an offer has passed, a ‘Report problem’ button will appear next to the offer on the 'Support' page. Contact SponsorPay’s customer support by clicking on this button. Please insert a document that proves your registration/participation or purchase of an offer directly into the box so our customer support team can quickly address the issue.

You can ask us any type of question using the "Report problem" button. In order to receive your reward without any problems, please be sure to always abide by our Fair Play Rules.

SponsorPay Fair Play Rules

• Cookies must be accepted and ad blockers disabled
• Unless stated otherwise, an offer may only be completed once per household
• You will not receive credits for incorrect data or any other type of fraud – we reserve the right to ban fraudulent users from SponsorPay as well as inform the online game or service provider

Contact

In order to get the quickest response from our support team, please contact us directly from the online game or service. It's the easiest way for us to trace your account and reward you. Here's how you can contact us:

• Log in to your game’s account and click on SponsorPay
• Go to the ‘Support’ page and scroll down until you see the problematic offer
• Hit the ‘Report problem’ link and select your problem
• Please insert or upload your proof
• Click ‘Send’ to pass on your request

If you have any problems with this process, please email us at customersupport@sponsorpay.com, clearly stating the game you are playing and that you cannot find the "Support" button.

We look forward to hearing from you! You may use this process to contact us with any other question you might have.