Frequently Asked Questions (FAQ)

Here are the answers to the most common questions we receive from our users. If your query still remains unanswered, please contact our support team. 

General

 What do I have to do to earn virtual currency?

You can earn virtual currency as a reward for completing offers from our advertising partners. Simply choose an offer such as filling out a survey, participating in a prize draw, signing up for a service, making a discounted purchase or watching a video. When you have successfully completed the offer, your reward will be transferred to you.

Please note that a specific offer can only be completed once per household and you absolutely have to enter accurate personal information. If you provide false data, we will ban you permanently from using our service and reserve the right to inform the game publisher about the infraction so they can block your account.

 How long does it take until I receive my reward?

Each offer has a detailed description that includes an estimate of the waiting time in addition to the amount of virtual currency you will receive.

 How often can I complete a particular offer?

Due to our partners' restrictions, you can complete most offers only once. If multiple people in your household use SponsorPay, please make sure to divide up the offers among you as they can only be completed once per household. In case an offer can be completed multiple times, the Required Actions section will explicitly state this information.

 What do the various offer status messages mean?

Offer clicked – Participation is being verified
This is shown when you have completed an offer but we have not yet received a confirmation from the advertiser. Please note that advertisers usually take some time to give us feedback about a newly completed offer (refer to the Expected Waiting Time). This status is also shown when you have just clicked and viewed an offer but not completed it.

Successfully credited
This is shown when we have received a confirmation from the advertiser that the offer was completed correctly and we have subsequently credited the reward to your account.

Canceled
This is displayed when an offer has been confirmed to us as completed, but the advertiser has later deemed the transaction invalid. This may happen, for instance, if you have not met all of the specified offer criteria or provided false information. If you are absolutely certain you have completed the offer correctly and it is still shown as “canceled”, please contact us using the “Report problem” link next to the Offer Status.

Multiple completion of the same offer - No payout
This indicates that someone in your household already received the reward for this offer and our system denied a second payout.

Problems

 I still haven't received my reward. What can I do?

First, you should look under "Offer status" to check whether the offer shows up on the list and you have actually waited longer than the Expected Waiting Time. If so, you can use the "Report problem" link next to the offer to inform us about the delay.

 Under "Offer status" I can only report a problem for some of my offers. Why is that?

You can only report a problem when the Expected Waiting Time for an offer has passed i.e. after the advertiser has been given sufficient time to verify that you completed the offer correctly.

 According to the "Offer status" page, one offer was not paid out due to multiple completions. Why?

According to our records, you or your household have completed this offer multiple times. As described in our Fair Play Rules, more than one completion of the same offer will not be credited with multiple rewards.

 When I click an offer, the page is completely blank or doesn't show up at all. Why?

Your computer may be using an ad blocker that prevents some of the offers from being displayed correctly. You should disable all ad blocking software while using our service.

 What’s an ad blocker and why do I have to disable it?

An ad blocker is a program on your computer that prevents popups or banner ads from being displayed. Ad blockers come in many shapes or forms such as browser plugins, standalone programs or as part of your internet security software. It is necessary for you to disable all ad blocking software before taking part in SponsorPay offers. If you have questions on how to disable a specific program, the software developer’s website usually provides this information.

 An error occurred before I could complete the offer. Will I still receive my reward?

If you have not completed the offer due to errors, we unfortunately cannot give you the associated reward. However, we would appreciate it if you informed us about the broken offer so we can trace the source of the problem. To do this, please go to the "Offer status" tab, hit the "Report problem" link and select "There was an error before I completed the offer".

 I didn't complete the offer but it is still verifying my participation. Why?

Every offer you click will appear in your "Offer status" tab, even if you do not complete it.